Terms and Conditions

Terms and Conditions 

Article 1: identity of the seller

EXPO/SURE bv

Explain 15/17
2000 Antwerp
Belgium

E-mail address: info@donkerekamer.com
Company number: BE 0734.560.313
Bank account number: BE86068935315150

 

Article 2: Applicability & conditions

1. Our general terms and conditions apply to every offer from us as an online retailer to you as a consumer (any natural person who acquires or uses marketed products or services exclusively for non-professional purposes).
2. To place an order, you must be at least 18 years old. If you are not 18, we ask that you have your parent or legal guardian place the order. If we notice that an order has been placed by a minor, we can refuse this order.
3. Placing an order on the website constitutes express acceptance of our general terms and conditions of sale, which are always available via the website.
4. If additional special conditions apply in addition to these general terms and conditions, the above also applies to those special conditions. If our general terms and conditions conflict with those special terms and conditions, you as a consumer can always invoke the most advantageous text to your advantage.

 

Article 3: Our offer & your order

1. If an offer only has a limited period of validity or is subject to certain conditions, we will expressly state this in our offer.
2. We always describe as completely and accurately as possible what we are selling you and how the ordering process will proceed. In any case, the description is sufficiently detailed to allow you to make a good assessment. If we use images, they are a true representation of the goods and/or services offered. However, to err is human and if we have clearly made a mistake, we are not obliged to deliver to you.
3. Your order is complete and the agreement between us is final as soon as we confirm your order by email and as soon as we have received approval from the card issuer for your payment transaction with credit or debit cards. We accept Visa, MasterCard, Maestro and online payments (Bancontact, Dexia, ING, KBC, iDeal). If the issuer of your card refuses to authorize your payment to us, we cannot be held responsible for any delays in delivery and/or non-delivery of your order. Orders without valid payment made in the name of the registered cardholder will not be accepted or processed.
4. To purchase a product, add the product to your shopping cart. Afterwards, enter your contact details and billing details. Then enter the delivery address. In the last step you will receive an overview page, you accept our general terms and conditions and you confirm your payment by pressing the order button with the caption “To payment”. Once you have completed these steps, your purchase is final.

 

Article 4: Right of withdrawal

The consumer has the right to cancel his purchase for 14 calendar days, counting from the first day following delivery, without giving any reason and without paying a fine. Below you will find various situations in which you can return an item. If the shipping costs are at our expense, we will only reimburse shipping costs in accordance with the normal postal rate. The same applies to registered mail. These will be accepted, but we will only refund a normal shipment at the normal postal rate.

1. I do not want to keep the delivered item. Can I return it?

If you do not want to keep the delivered item, you can return your order within 14 days in accordance with Belgian law, starting from the first day following delivery. You do this as follows:

• Complete the returns document as completely as possible and state, among other things, the reason for the return (optional), your BIC code and the IBAN account number to which we can refund the amount.
• Send us the item you want to return undamaged and in its original packaging to EXPO/SURE, Beukenlaan 62, 3110 Rotselaar, Belgium. You pay the shipping costs yourself.
• Once the item has arrived at our distribution center, we will arrange the refund as quickly as possible, no later than within 14 calendar days to the account number you state on the returns document.

2. The item that was delivered is not the item I ordered. What now?

If you have received a book that does not correspond to your order form, you can notify us by email within 48 hours of the first day following delivery, via info@donkerekamer.com. In this case, do not return the items before you have received confirmation from us. You can then return the item at our expense. We will refund the full amount, including return costs. You do this as follows:

• Complete the returns document as completely as possible and state “delivered item does not match order” as the reason for return.
• Also include your BIC code and IBAN account number on this document to which we can refund the amount.
• Return the incorrect item undamaged and in its original packaging to EXPO/SURE bv, Beukenlaan 62, 3110 Rotselaar, Belgium.
• Once the item has reached us, we will arrange the refund as quickly as possible.
• If you still want to receive the correct title, we ask you to re-enter your order via our webshop, as this is the easiest way for us to provide you with a new copy as quickly as possible.

3. I received the correct item, but it is damaged. Will I get a new copy?

If you have received a damaged item, you can send us an email within 48 hours at info@donkerekamer.com. In this case, do not return the items before you have received confirmation from us. You can then return the item at our expense. We will refund the full amount, including shipping costs. You do this as follows:

• Complete the returns document as completely as possible and state “damaged item” as the reason for return.
• Also include your BIC code and the account number on this document to which we can refund the amount.
• Return the item in its original packaging to EXPO/SURE bv, Beukenlaan 62, 3110 Rotselaar, Belgium.
• Once the item has arrived at our distribution center, we will provide a credit note as soon as possible.
• If you would like to receive a new copy, it is best to place a new order via our webshop, as this is the easiest way for us to deliver one to you as quickly as possible.

 

Article 5: The price

1. Our prices do not change during the period stated in our offer, except for price changes as a result of changes in VAT rates.
2. Our prices include all taxes, VAT, duties and services. So you will never be faced with any surprises. We may decide to charge shipping costs on top of the purchase price. In that case, we will always report this before you finalize your purchase.

 

Article 6: Payment

1. We can only accept payment via the payment modules on our website.
2. To ensure a secure online payment and the security of your personal data, the transaction data is encrypted with SSL technology and sent over the internet. You do not need special software to pay with SSL. You can recognize a secure SSL connection by the "lock" in the bottom status bar of your browser.

 

Article 7: Delivery and execution

 We ship our products via Bpost Shipping Manager and apply their rates.

All goods and services will be delivered to the address you indicate in your order. When an item is in stock, it will be delivered to your delivery address within 1 to 15 working days. If an item is not in stock in our webshop, the customer will be personally informed of the stock shortage.

More information about the carrier, rates, destination countries and returns can be found here .

 

Article 8: Force majeure

1. In the event of force majeure, we are not obliged to fulfill our obligations. In that case, we can either suspend our obligations for the duration of the force majeure or definitively terminate the agreement.
2. Force majeure is any circumstance beyond our will and control that prevents the fulfillment of our obligations in whole or in part. This includes, among other things, strikes, fire, business disruptions, energy disruptions, disruptions in a (telecommunications) network or connection or communication systems used and/or the unavailability of our website at any time, non-delivery or late delivery from suppliers or other engaged third parties, ...

 

Article 9: Intellectual property

1. Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights that belong either to us or to our suppliers or other rights holders.
2. It is prohibited to use and/or make changes to the intellectual property rights described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combinations, etc. without our prior and express written permission.

 

Article 10: customer policy & disputes

1. We always hope that all our customers are 100% satisfied. If you have any complaints about our services, you can contact us via info@donkerekamer.com . We will do everything we can to handle your complaint within 7 days.
2. All agreements that we conclude with our customers, regardless of their place of residence, are exclusively governed by Belgian law and in the event of disputes, only the competent Belgian courts have jurisdiction. If, for reasons of international law, another law applies, the interpretation of current general terms and conditions will primarily refer to Book VI of the Belgian Code of Economic Law.
3. In the event of an out-of-court settlement of the dispute, the Consumer Ombudsman Service of the Federal Government is authorized to receive any request for out-of-court settlement of consumer disputes. This in turn will either process the application itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: http://www.consumentenombudsdienst.be//nl
4. In case of disputes of a cross-border nature, you can also rely on the Online Dispute Resolution platform of the European Union via this link: http://ec.europa.eu/odr.